Calls to 911: theft from a patient in the emergency room, car accident

NORFOLK, Va. (WAVY) – When a person undergoing treatment at a Norfolk emergency room allegedly ran away from the hospital and stole a car, the situation turned into a dangerous ride and a horrific accident – leaving two victims without a car and waiting for answers.

The story begins the day before Valentine’s Day, when a man was visiting his wife’s grave in Woodlawn Memorial Gardens Cemetery. It was then that police said a woman stole the man’s car and began driving recklessly over several headstones and through the streets.

The woman had undergone a CT scan when she suddenly stood up and ran out of the emergency room, according to 911 calls made by Sentara Leigh Hospital workers.

“It is [redacted] from the Sentara Leigh emergency department, we have a patient who is not mentally stable,” the 911 caller said.

“She just showed up at the ER…jumped off the CT table, got combative, ran into the graveyard behind Sentara Leigh ER, stole a gentleman’s car, did the round. She is definitely a risk to herself and others,” the caller said.

Minutes after the Norfolk dispatcher received that 911 call, Chrystal Davis felt the impact of a car crashing into hers from behind. It was parked in front of a house on George Street about a mile and a half from the cemetery.

“When she hit us, we spun, she flipped the car, she hit the mailbox,” she said. “At the time, we [were] in shock, trying to understand what had happened, because no one could understand.

Three months later, Davis is still trying to figure out how the woman driving the car could have come to this.

“Her face was down where your feet would be and she was kicking the window. She was kicking the window saying, ‘Get me out of here,’” Davis said.

A passerby saw what was happening when he drove by, so he stopped to help.

“She was lying on the floor with her legs and arms flailing, but she hadn’t figured out how to get out of the car yet,” Hicks said.

“Finally she figured out how to get out of the car and she came after me. We ended up on the ground fighting, she was trying to hit me and bite me, she said she was going to kill me” , Hicks said.

Eventually, Hicks and another bystander managed to pin the woman to the ground, and she was rushed back to the hospital by ambulance.

Now, three months later, Davis said she still doesn’t know how she will recover financially from the accident.

“It’s been physically, mentally and emotionally draining, this whole incident,” she said.

His insurance money covered some of the expenses, but not nearly everything. Before Davis can apply for gap insurance, she must complete her physical therapy, which she pays for out of pocket. Since she doesn’t have a car, she also pays for Uber rides to get to these appointments three times a week. So she went to Sentara Leigh for help as she felt the hospital should have done more to not let the woman leave the emergency room.

“I don’t want people to be fired, but we should be compensated,” Davis said.

Instead, the hospital referred her to its own insurance.

“They give me the sleight of hand,” Davis said.

“Knowing that they had a major impact on my life. Nobody’s going to say, ‘Hey, we did that,'” she said.

The man whose car was stolen from the cemetery wouldn’t speak to WAVY News on camera. In body camera footage of the crash, the man tells police he doesn’t want to press charges and apologizes for the whole incident.

“I’m just sorry it all happened. It was so quick,” he said.

According to the man’s insurance agent, his claim with the driver’s insurance company was denied. They have sent the bills to a collection agency and are awaiting payment.

Davis said she too couldn’t do anything but wait.

“Right now I’m just stuck,” she said.

No charges have been filed in this case.

WAVY News attempted to contact the driver of the stolen car, but our attempts to reach her were unsuccessful.